Terms and Conditions
Please read these terms carefully before using this website or making any purchases.
These Terms and Conditions also apply to the NCIM Membership, the NCIM Academy and NCIM events.
By accessing or using this website, you agree to be bound by these terms and all other NCIM policies referenced herein.
Privacy Notice
At National Centre for Integrative Medicine, we take your confidentiality and privacy rights very seriously. We are committed to taking all reasonable measures to ensure the confidentiality, integrity, and security of personal data for which we are responsible — whether held electronically or on paper.
This Data Protection Policy & Privacy Notice explains:
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Why we collect personal data
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How we use and store it
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Who has access to it
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Your rights in relation to your personal information
It applies to all individuals whose personal data we process, including patients, service users, learners, staff, contractors, volunteers, and members of the public. We aim to be transparent about our practices so that you can have confidence that your personal information is being handled responsibly and only by those with a genuine need to access it.
If you believe we are mishandling your personal data, you have the right to make a complaint. Complaints should be directed to:
Chantal Enders
Business Development and Operations Manager
Email: [email protected]
If you are not satisfied with our response, you can raise the matter with the Information Commissioner’s Office (ICO).
We are registered with the ICO: ZA142503
Download our full Data Protection Policy & Privacy Notice here
Cookies Policy
At National Centre for Integrative Medicine, we use cookies to improve your experience on our website. Cookies are small files stored on your device that help us understand how the website is used, remember your preferences, and make your visit smoother and more secure.
We use cookies for essential website functions, analytics to help us improve our content, and to remember your settings. We do not use cookies for advertising.
You have a choice about whether to accept non-essential cookies. You can manage or withdraw your consent at any time via your browser settings. Please read our full Cookies Policy to understand the types of cookies we use, why we use them, and how you can control them.
Complaints Policy
At the National Centre for Integrative Medicine (NCIM), we are committed to providing high-quality services and a positive experience for everyone who engages with us — whether as a client, service user, or learner on our academic programmes.
If you have any concerns about the care, service, or training you receive from NCIM, we encourage you to share your feedback. Many issues can be resolved quickly through informal discussion with a member of our team. For more serious or complex concerns, you may make a formal complaint.
This policy sets out how NCIM manages complaints, including how we respond, investigate, and learn from them, so that we can continuously improve our services.